Privacy Policy
At LinearGrid Event Management (“LinearGrid Event”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an enquiry, register for an event, request a quotation, or use our services.
1. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Company or organization name
- Email address
- Phone number
- Event details
- Billing information
- Delivery or venue address
Event Information
- Event date and location
- Number of attendees
- Service preferences
- Special requirements
Website Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
- Cookies and analytics data
2. How We Use Your Information
We use your information to:
- Respond to enquiries
- Prepare quotations and proposals
- Plan and manage events
- Process bookings and payments
- Communicate event updates
- Provide customer support
- Improve our services and website
- Send promotional materials (only with your consent or where permitted by law)
- Comply with legal and regulatory requirements
3. Event Registration & Attendee Data
For events managed by LinearGrid Event, we may collect attendee information including:
- Name
- Email address
- Phone number
- Organization
- Registration details
- QR code or ticket information
This information is used solely for:
- Registration verification
- Event check-in
- Attendance tracking
- Certificate issuance (where applicable)
- Event communication
- Security and safety purposes
4. Photography & Videography
As an event management company, we may capture photographs, videos, livestreams, or other media during events.
These materials may be used for:
- Event documentation
- Company portfolio
- Website and social media
- Marketing materials
- Promotional campaigns
If you do not wish to appear in photographs or videos, please inform our registration team or event organizer before or during the event. We will make reasonable efforts to accommodate your request.
5. Marketing Communications
We may occasionally send:
- Event announcements
- Company updates
- Promotional offers
- Newsletters
You may unsubscribe at any time by:
- Clicking the unsubscribe link in our emails, or
- Contacting us directly.
6. Sharing of Information
We do not sell your personal information.
We may share information with trusted third parties only when necessary, including:
- Payment gateway providers
- Event venues
- Technical support providers
- Registration platform providers
- Logistics partners
- Printing and production vendors
- Government authorities where required by law
All service providers are expected to protect your information appropriately.
7. Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Enhance user experience
You may disable cookies through your browser settings, although some features may not function properly.
8. Data Security
We implement reasonable administrative, technical, and organizational measures to protect your personal information from:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
While we strive to protect your data, no online transmission or storage method is completely secure.
9. Data Retention
We retain personal information only for as long as necessary to:
- Deliver our services
- Fulfill contractual obligations
- Maintain business records
- Comply with applicable laws and regulations
Once no longer required, information will be securely deleted or anonymized.
10. Third-Party Links
Our website may contain links to third-party websites, booking systems, payment gateways, or social media platforms.
We are not responsible for the privacy practices or content of those external websites. Users are encouraged to review their respective privacy policies.
11. Your Rights
Subject to applicable Malaysian laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Withdraw consent (where applicable)
- Request deletion of your personal information, subject to legal obligations
Requests may be submitted using the contact information below.
12. Children’s Privacy
Our services are intended for individuals aged 18 years and above.
If an event involves minors (such as family or educational events), personal information should be provided by a parent, guardian, or authorized representative.
13. International Data Transfers
Some of our technology providers or cloud services may process data outside Malaysia.
Where applicable, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
The latest version will always be published on our website with the updated effective date.
15. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
LinearGrid Event Management
Website: https://lineargridevent.com/
Email: event@lineargrid.biz